Payment in Advance: The Initial setup fee and payment for the term of service be made in advance of the creation of the account. Setup fees are non refundable.
Monthly Processing Schedule: All accounts are due on the 25th of each month prior to the month of service. Email reminder notices are sent to all users, to your email@example.com by default. If you would like to have your reminders messages sent to another address, please update this information by emailing firstname.lastname@example.org. Accounts that are billed to preauthorized credit/debit cards or debited electronically from a checking account are processed around the 20th of each month, to ensure we have time to contact you by email in the event there is an error processing your payment.
Customers are responsible for monthly remittance of KCBXnet service fees regardless of errors in transport of a standard post office or email delivered invoice. We expect all subscribers to be aware of their term of service and to pay when due, even in the event of a lost email or postal service mailing.
Forms of Payment: Payment for services can be made with Master Card or Visa credit/debit cards. We also accept Money Orders, business or personal checks. Cash is accepted via personal delivery only.
Due Date: Accounts are due on the 25th of each month prior to the month of service. Any setup fee, prorated fee (service started mid billing cycle), past due amounts, the current month, and any late fees of the billing cycle are due no later than the last day of each month to avoid automatic suspension.
Suspended Account Policy: If the full amount due is not received be the last day of each month, service will be suspended.
Billing Discrepancies Policy: Any discrepancies with the billing must be presented in writing, or email to email@example.com within 30 days. Such notification shall NOT relieve the obligation to make all payments included amounts disputed by the due date. We keep accurate records, but mistakes can happen. If a mistake is determined, we will make it right.
Account Accuracy Policy: Each subscriber is expected to maintain accurate records with our service. Please inform KCBXnet staff of any changes in your account or payment status.
Cancellation Policy: Although we would like you to remain a KCBXnet subscriber forever, we realize that there are situations, which you may want to cancel your KCBXnet Internet Service. All cancellations requests may be submitted by email at: firstname.lastname@example.org
Or you may submit your cancellation request in writing and fax to 805-781-3025. Cancellation requests MUST be received prior to the beginning of the next billing cycle in order to avoid additional charges to your account.
NON-USAGE OF AN ACCOUNT IS NOT PROOF OF CANCELLATION OF SERVICE. Subscribers are responsible for full payment on all accounts whether or not the account is ever utilized until such time as the account is cancelled by appropriate notice.
Refund Policy: There are no refunds for your account setup fee, the current month's or any previous month's membership. If you have prepaid for additional months of membership, you may be entitled to a refund for subsequent prepaid months.
Refund for paid ahead time will be refunded upon cancellation of account.
Termination Policy: We reserve the right to terminate accounts for not using an account in accordance with our terms and conditions, billing policies, or our Acceptable Use Policy.
Accounts that are discovered which blatantly abuse our acceptable use policy regarding SPAM will be charged a $100/hourly network administrative fee and be terminated immediately.
Any terminated account must be paid in full before reactivation. Setup fees will also apply to accounts that expect to be recreated.