Found at The Shark Tank (Computerworld)
http://www.computerworld.com/blogs/node/4371?source=NLT_SHARK&nlid=6
It's upgrade time for this particularly sensitive user, and the technician assigned to work with her knows the drill. "This user was known to start crying when faced with changes in her work environment," says the tech. "We were upgrading the software she used and giving everyone in her department bigger monitors, and I wanted to take extra care that she understood the changes and was dealing with them OK."
So when she calls the technician because she's having a problem, he's ready to listen patiently. But he's not prepared for what he hears. "It's going pretty well, I guess," user tells him. "But it's kind of hard to read the type in this new program."
Tech examines the smallest type on the new screens. It all looks razor-sharp to him, and easier to read than in the old software on the old monitors. "Which part of the screen are you having trouble with?" he asks.
To his surprise, she launches the Windows Notepad and starts typing. The font is set to a large size, but she says, "This stuff here looks really blurry."
"Hmm," says the tech. "It seems like you might be due for a new prescription for your glasses. When's the last time you were checked?"
"I just got new glasses a few days ago," she says.
"Do the notes posted next to your computer also looked blurry?" he asks.
After a moment of looking at them, she replies, "Yeah, I guess so. I didn't realize that. Maybe you're right."
When the tech tells the story to his boss, the boss's response is an astonished "She's been walking into walls for a week and she waits until today to blame it on our new software?"